FAQ
Here you will find the most common questions about myLink and our products
1. What is myLink used for?
- The purpose of myLink is to facilitate, speed up and make networking more interactive.
- With myLink you no longer have to waste time dictating or writing your contacts, but you can share them all at once via your personal myLink profile.
- The world is increasingly digital and myLink is the next generation of business cards. Forget paper… their future is online.
2. What is myLink?
- myLink is a mobile app connected to a chip that uses NFC technology for data sharing.
- Being a mobile app this means that you don't need to download any app on your smartphone, because everything will be managed with your phone's browser.
- You will NOT need to download an app to create or manage your myLink profile
- You will NOT need to download an app to link your personal profile to the product you purchased.
3. Does the other person need to have myLink or an app to view my profile?
- No! The other person does not need to have myLink or any app to view your profile.
If his phone is on this list of compatible devices , he can simply touch your chip to the back of his smartphone to view your profile. - If your smartphone is not among the compatible devices, scan the QR code located on your profile with your smartphone's camera to share your myLink profile
4. What is NFC?
- NFC stands for Near Field Communication, and indicates the technology that allows two devices to connect to each other through a wireless system that allows the exchange or reading of data between the two devices.
5. How do I activate NFC on a smartphone?
- Depending on the smartphone model and the operating system used, the following steps must be followed to activate the NFC option:
iOS . The NFC function in iPhone X and higher models is always active, you will not have to do anything to activate it. In models lower than the iPhone X you will find the NFC function in the drop-down menu.
Android . Open the Settings app (accessed by dragging down the notification bar from the top of the screen) > Wireless & Networks > (More) > NFC > Turn on the NFC switch.
Huawei . Open the Settings app > Connected devices > Connection preferences > Turn on the NFC switch
Windows Phone . Open the Settings app > Touch and share > NFC sharing
6. How do I know if a phone has NFC?
- The fastest method is to go to Quick Settings and scroll through the menu items to see if you can find the NFC item or just write in the search bar located at the top in the "NFC" settings. You can double check by going to Settings > Connections to look for the NFC option. If you can't find the NFC entry, your phone probably doesn't have or doesn't support this technology.
7. Can I have a myLink even if my phone doesn't have NFC?
- Of course yes ! When the product you purchased has arrived, create your myLink profile. Once created, if your phone does not have an NFC reader, use the QR code included in the package to connect your myLink profile to the chip... just follow 3 simple steps. Remember myLink does not communicate with your phone, but with that of the person with whom it is touched.
8. Where is the NFC reader located in smartphones?
The NFC reader is usually placed in the colored part visible in the image.
To view it, click here .
9. How do I use a myLink product?
- To use a myLink product you don't need to install any app: just enable the phone's NFC (if not enabled) and place the phone on top of a myLink product and wait a few seconds ( less than 2-3 seconds).
Android
For Android devices, NFC is usually located on the back of the phone at the top or towards the middle of the phone. To start the notification you have to wait a few seconds, on average 1-2 seconds. If the myLink product still doesn't read, try moving it vertically from the top towards the middle of the phone.
iPhone
For Apple devices, i.e. iPhone, it can be placed on the top of the device both on the front and on the back.
10. Where do I place my myLink - Adhesive Tag?
Place your myLink Tag in the colored area visible in the image.
To view it, click here .
11. Why is my myLink Tag Sticker constantly sending me notifications?
- Your myLink - Adhesive Tag is probably not positioned in the correct area, see point 10.
12. Can I link multiple products to my myLink Account?
- Of course, your personal myLink account can be linked to more than one of our products.
13. Can I place my myLink - Adhesive Tag on my smartphone cover?
- myLink - Adhesive Tag adheres well to most smartphone cover materials, except some types of leather or silicone. For these types of cases, we recommend placing your myLink - Adhesive Tag under the case (yes, myLink - Adhesive also works from under the cover of your smartphone!) alternatively, we recommend purchasing a myLink - PVC Card.
- For all other cases, including positioning directly on the phone, myLink - Adhesive Tag will adhere perfectly!
14. Are there any other costs to pay after the purchase?
- myLink, does not require a payment to be used ... it's free.
However, we offer an additional service called myLink pro (you can try it free for 7 days) which unlocks some extra features at a negligible price, but it is optional.
15. Can myLink - Adhesive Tag only be placed on the back of my smartphone?
- No! myLink - Sticker Tag can be placed anywhere you want. You can put a myLink - Sticker Tag:
- on your laptop
- in your car
- on a restaurant table
- in your office
- the possibilities are endless!
Our products don't tell the phone they're on, they tell the phone you're sharing your myLink profile with
16. Will my myLink - Sticker Tag interfere with the wireless charging of my smartphone?
- No, myLink products have no effect on your phone's wireless charging capabilities and will not interfere.
17. myLink - Adhesive Tag leaves residue once removed?
- Usually not . If any residue remains, it can be removed with a warm, damp cloth
18. Is there a usage limit?
- There are no usage limits. You will be able to share your data and edit your myLink profile as many times as you want, without limits.
19. How can I request verification of my myLink profile?
- If you would like your profile to be verified by our team, send an email to verified@mylinkapp.co containing your first and last name, your username and a short reason why you should be verified! If your verification is taken into consideration, our team will ask you to confirm your identity with the help of an identification document.
20. Do you really plant trees?
- YES ! myLink collaborates with Ecologists .
Our e-shop and Ecologists are connected. Automatically , for each product sold, Ecologists retains and uses a part of the cost to plant a new tree. To find out more about our sustainability project click here .
21. Where can I find my personal product key which is used to create the myLink Account?
- You can find your personal product code inside the packaging of the product you purchased.
SHIPPING AND PAYMENTS
22. How do I view the status of my shipment?
- To check the status of your shipment click here . Under the field "What are you looking for?" enter the tracking number that was sent to you by email
23. What are your shipping times?
- Standard Delivery (FREE) 48/72 hours from receipt of payment.
- Express delivery 24/48 hours from the moment of receipt of payment.
For more info, click here .
24. The package is delivered, but I can't find it... where is it?
- If your package is delivered, please check your post office box and/or mail.
25. Do you ship outside the Italian territory?
- Yes! myLink ships all over the world, but for countries outside the Italian territory the shipping costs will be calculated at the time of check-out, as will the shipping times (usually no more than 20 days for countries outside the European Community).
26. Can I request an invoice?
- You can request an invoice during checkout by ticking the box "Do you want to receive an invoice? (optional)” where you can enter all the company data (Company name *, VAT number *, PEC *, Recipient code * and Company address *) necessary for its issue.
The electronic invoice will be sent to the Exchange System (SdI) and a courtesy copy will be sent to you by email.
27. What payment methods are accepted?
- You can pay for your order by credit card, debit card or prepaid card via Stripe.
myLink uses the Stripe platform, which accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB). It's a safe and fast solution: payments are processed instantly. It is not necessary to create a Stripe account: all you need is a valid credit, debit or debit card (Visa, Mastercard or American Express). Stripe supports 3D Secure for any payment and meets the most stringent online security requirements . It is also certified as a PCI level 1.v compliant service provider. A confirmation email from Stripe will be sent to each transaction performed using this method. The amount of the order will be debited from the current account linked to the credit card upon confirmation of the order. Stripe prevents fraudulent activity by detecting any suspicious activity and also with Global Partners Networks and Credit Card Networks to monitor fraudulent activity. In case of cancellation the amount will be refunded to the current account linked to the Customer's credit card. myLink declines any responsibility for disputes relating to purchases.
WITHDRAWALS AND DATA MANAGEMENT
28. Do you accept second thoughts about purchasing your products?
- Please note that most problems can be resolved by our support team, if you need help you can write to us at: support@mylinkapp.co
- The right of withdrawal can be exercised no later than 7 days (Europe, Directive 85/577/EEC) or 14 days (Italy, Legislative Decree no. 190 of 19 August 2005, art. 11) from the date of purchase of one of our products. product. Please send an email with an attached letter of withdrawal to the following email address: refound@mylinkapp.co. Once your withdrawal letter has been reviewed and your request has been taken into consideration, myLink will issue a refund (usually within 3-5 working days) to the card used to make the purchase.
- The right of withdrawal can only be exercised if the non-personalised product is returned as in sales conditions and in its original packaging.
- The right of withdrawal can only be applied to NON-CUSTOMIZED myLink products!
As regards the myLink pro extra service, you can cancel your subscription at any time.
29. How is my data handled?
- We handle your data professionally.
myLink reflects the highest security standards such as:
- Amazon Web Services, which complies with certifications such as SOC 2, CSA, ISO 27001, and more.
- AWS RDS AES-256 encryption to encrypt your data.
- Automated code testing, vulnerability testing (including OWASP Top 10), and continuous monitoring technologies.
However, we remain at your disposal.
For any questions or clarifications, write to us: support@mylinkapp.co
If you encounter security issues please contact our dedicated team: security@mylinkapp.co
30. Can I delete my myLink profile?
- You can delete your myLink profile at any time by logging into your personal account and going to the Menu > Delete account section.
NB! : By clicking on "delete account" you will delete all the data you entered and it will not be possible to recover them in any way.
Account Management
Have you purchased one of our products and need to modify/update your data?
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